PLEASE READ OUR CANCELLATION AND REFUND POLICY IN ITS ENTIRETY. Do not hesitate to contact us ([email protected]) should you have any questions.
IMPORTANT NOTE:
We know, that you -- as a well-informed consumer – are reviewing the following information before booking. Additionally, we are aware that this information may differ from other travel companies; this is because the experience that is being curated for you is one of a kind and therefore requires a different level of responsibility from the consumer.
CANCELLATIONS & REFUNDS
You may cancel your participation in Sisters and Suitcases Experiences at any time, but please be aware of the following cancellation policy:
It is an extraordinary commitment to bring this one of a kind experience to our guests and, therefore ALL payments are non-refundable, including deposits, late fees, full payments and installment payments. The ONLY exception to this policy is if your selected experience must be cancelled in its entirety for any reason in which case Sisters and Suitcases, LLC will notify all parties via email and provide refund instructions.
Unforeseen situations may present themselves to our guests and for those circumstances, situations and occasions we HIGHLY recommend that you purchase Travel Insurance to cover your assets.
WHY IS MY PAYMENT NONREFUNDABLE?
Our vendor(s) -- hotels, restaurants, local guides, transportation and excursion companies, etc. -- require upfront commitments that we must adhere to. When we offer a package to you we have to ensure, through good-faith payments, that you will attend the events. This is the only way our vendors will take us seriously, and will want to help us provide the best experiences possible to our Sisters and Suitcases guests.
CHARGEBACKS
(REFUND REQUEST(S) DIRECTED FROM YOUR BANKING INSTITUTION)
All chargeback notifications received via your bank will be considered cancellation of your Sisters and Suitcases Experience reservation made with Sisters and Suitcases, LLC. All documentation, including confirmation of receipt all of travel policies & agreement signatures will be provided to the banking institution as confirmation of payment application according to all agreed upon terms.
TRAVEL INSURANCE
Troubles and/or change can happen to anyone, including you, and they often occur when you least anticipate them, forcing you to cancel or interrupt your trip, lose your investment, and incur unplanned expenses. We strongly encourage you to purchase travel insurance to cover unexpected events such as loss of income, medical emergencies for you or someone dear to you before and during the trip, a death in the family, natural disasters, and other unforeseen events. In fairness to our passengers that purchase travel insurance, we strictly abide by the Transfer, Cancellation, and Refund Policy contained herein regardless of personal circumstances or circumstances beyond your control that prevent or delay your participation. Travel insurance may be purchased from a national insurer. Type “travel insurance” into a search engine. Insurers usually require the purchase of coverage to occur near the date of booking. Some airlines offer travel insurance – please be aware that such insurance rarely covers more than just the air fare; you might still lose your investment in the Sisters and Suitcases Experience package if you take the route. Again, seriously consider purchasing from a direct travel insurance carrier, which usually covers the entire investment.
ALL SAS TRAVELERS ARE REQUIRED TO HAVE TRAVEL INSURANCE
DELINQUENCIES
Any payment more than three (3) days past due, will incur a late payment fee of $100.00. Sisters and Suitcases, LLC may also cancel a reservation if the reservation is two (2) payments delinquent. Should Sisters and Suitcases, LLC cancel the reservation due to payment issue, the terms of this “Cancellation, and Refund Policy” shall apply.
IMPORTANT NOTE:
We know, that you -- as a well-informed consumer – are reviewing the following information before booking. Additionally, we are aware that this information may differ from other travel companies; this is because the experience that is being curated for you is one of a kind and therefore requires a different level of responsibility from the consumer.
CANCELLATIONS & REFUNDS
You may cancel your participation in Sisters and Suitcases Experiences at any time, but please be aware of the following cancellation policy:
It is an extraordinary commitment to bring this one of a kind experience to our guests and, therefore ALL payments are non-refundable, including deposits, late fees, full payments and installment payments. The ONLY exception to this policy is if your selected experience must be cancelled in its entirety for any reason in which case Sisters and Suitcases, LLC will notify all parties via email and provide refund instructions.
Unforeseen situations may present themselves to our guests and for those circumstances, situations and occasions we HIGHLY recommend that you purchase Travel Insurance to cover your assets.
WHY IS MY PAYMENT NONREFUNDABLE?
Our vendor(s) -- hotels, restaurants, local guides, transportation and excursion companies, etc. -- require upfront commitments that we must adhere to. When we offer a package to you we have to ensure, through good-faith payments, that you will attend the events. This is the only way our vendors will take us seriously, and will want to help us provide the best experiences possible to our Sisters and Suitcases guests.
CHARGEBACKS
(REFUND REQUEST(S) DIRECTED FROM YOUR BANKING INSTITUTION)
All chargeback notifications received via your bank will be considered cancellation of your Sisters and Suitcases Experience reservation made with Sisters and Suitcases, LLC. All documentation, including confirmation of receipt all of travel policies & agreement signatures will be provided to the banking institution as confirmation of payment application according to all agreed upon terms.
TRAVEL INSURANCE
Troubles and/or change can happen to anyone, including you, and they often occur when you least anticipate them, forcing you to cancel or interrupt your trip, lose your investment, and incur unplanned expenses. We strongly encourage you to purchase travel insurance to cover unexpected events such as loss of income, medical emergencies for you or someone dear to you before and during the trip, a death in the family, natural disasters, and other unforeseen events. In fairness to our passengers that purchase travel insurance, we strictly abide by the Transfer, Cancellation, and Refund Policy contained herein regardless of personal circumstances or circumstances beyond your control that prevent or delay your participation. Travel insurance may be purchased from a national insurer. Type “travel insurance” into a search engine. Insurers usually require the purchase of coverage to occur near the date of booking. Some airlines offer travel insurance – please be aware that such insurance rarely covers more than just the air fare; you might still lose your investment in the Sisters and Suitcases Experience package if you take the route. Again, seriously consider purchasing from a direct travel insurance carrier, which usually covers the entire investment.
ALL SAS TRAVELERS ARE REQUIRED TO HAVE TRAVEL INSURANCE
DELINQUENCIES
Any payment more than three (3) days past due, will incur a late payment fee of $100.00. Sisters and Suitcases, LLC may also cancel a reservation if the reservation is two (2) payments delinquent. Should Sisters and Suitcases, LLC cancel the reservation due to payment issue, the terms of this “Cancellation, and Refund Policy” shall apply.
